ku99's Privacy Policy — Your Information Is Safe With Us

1. Introduction & Scope

ku99 is a secure and reliable online betting and casino platform operated for players in Bangladesh. This Privacy Policy ("Policy") sets out how ku99 collects, stores, processes, and discloses your personal information.

This Policy applies to the ku99 website (https://ku99.mom), its mobile version, and all related services. By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

2. What Information We Collect

ku99 collects different types of personal information for different purposes. The categories of that information are detailed below:

2.1 Identity Information

During account registration and identity verification, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above are permitted to hold an account)
• National ID card or passport details (where applicable)
• Photo (if submitted for identity verification)

2.2 Contact Information

• Email address
• Mobile number
• Residential address

2.3 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history

We do not collect any credit or debit card information. All financial transactions are handled through local payment methods.

2.4 Technical Information

When you use our platform, the following is collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Cookies and session tokens
• Login and logout time and date
• Page visit history and duration

2.5 Gaming Activity Information

• Betting history and results
• Bonus claim and usage records
• VIP tier progress
• Session duration and frequency

3. How Collected Information Is Used

ku99 uses collected information only for the following legitimate purposes:

4. Disclosure of Information to Third Parties

ku99 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted technology partners to operate our platform. These partners may only use information in accordance with our instructions and may not use it for any purpose of their own. This includes:

• Payment processing services (bKash, Nagad, Rocket, and banking partners)
• Game software providers (such as Pragmatic Play, Spribe, JILI)
• Data hosting and security service providers
• Fraud detection and prevention services

4.2 Legal Obligations

ku99 may be required to disclose information pursuant to a court order, legal process, or a valid request from a competent authority. In such cases, we will provide only the minimum information necessary to meet the legal obligation.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of ku99's business or assets, user information may be transferred. In such cases, we will notify you in advance, and the new entity will be bound by the terms of this Privacy Policy.

5. Cookies & Tracking Technologies

ku99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

We use the following types of cookies:

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies will prevent you from properly logging in or making transactions on ku99.

6. Data Security Measures

ku99 has implemented industry-standard technical and organisational measures to protect your personal information.

6.1 Technical Security

• SSL Encryption: All data transmission on our platform is encrypted using SSL/TLS technology. You can confirm this by seeing "https://" and the padlock icon in your browser.
• Data Encryption: All stored sensitive information is kept in an encrypted state.
• Two-Factor Authentication: Two-factor authentication is available for added account security.
• Firewall & Security Monitoring: Our servers are under continuous security monitoring.

6.2 Organisational Security

• Only authorised staff may access sensitive user information.
• All staff are trained on privacy and data protection.
• Access to data is restricted on a need-to-know basis.

7. Data Retention Period

ku99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Financial records and transaction history may be retained for a specified period after account closure in accordance with applicable law.
• Technical Logs: Server logs and session data are generally kept for a short period and then deleted.

Once the designated retention period ends, information is securely deleted or transformed so that it can no longer be used to identify any individual.

8. Your Rights Regarding Your Information

You have certain important rights regarding your personal information. ku99 respects these rights and is committed to responding to your requests:

To exercise these rights, please contact our support team at: [email protected] — we will respond to your request as promptly as possible.

9. Minors & Age Restrictions

ku99 provides services only to users aged 21 or above. We do not knowingly collect personal information from minors.

The account registration process includes an age verification step. If we become aware that a user is under 21, their account will be closed immediately and any stored information will be securely deleted.

10. External Services & Game Providers

The ku99 platform integrates games from various game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, and others). These providers may have their own privacy policies.

When you play a game, a connection is established with the game provider's server. In such cases, that provider's own data collection policy may apply. We are not responsible for third-party data collection practices.

Payment service providers (bKash, Nagad, Rocket) operate under their own privacy policies. When completing a transaction, you access their platform directly, so their policies also apply.

11. Policy Changes & Updates

This privacy policy may be updated periodically to keep pace with changes in our services and technical requirements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date will be shown at the top of the policy.

Continuing to use ku99 after an update indicates that you have accepted the terms of the new policy. If you do not accept the changes, please stop using the platform and contact support to close your account.

12. Contact Us

Contact us for any questions, concerns, or requests regarding this privacy policy:

We give the highest priority to your privacy-related requests and try to respond as quickly as possible.