ku99's commitment to responsible gaming
ku99 believes entertainment is at its best when enjoyed in a controlled and mindful way. Our tools and guidelines help you stay within your limits at all times.
Core principles of responsible gaming
ku99 follows these six core principles to ensure your safety.
Age Verification
Every player's age is strictly verified at the time of registration. No one under the age of 21 can open an account at ku99.
Deposit Limit Setting
You can set your own daily, weekly, or monthly deposit limit. Once active, this limit cannot be easily changed — it keeps you within your budget.
Session Time Limits
Control how long you play in one sitting. After a set period, the system will automatically prompt you to take a break.
Self-Exclusion
If you feel you are losing control over your play, you can block your account for a set period or permanently.
Activity Review
View your full history of gameplay, deposits, and withdrawals — to ensure transparency and understand your own habits.
Awareness and Support
ku99's support team is available 24/7 to help identify signs of problem gambling — with the option to communicate in Bengali.
Self-exclusion and control tools
ku99 gives you full control over your account. The tools below can be activated at any time from your profile settings.
Your protection tools
These tools are easy to activate, but take time to reverse for your own safety.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it requires a 24-hour wait.
Time-Out
Temporarily close your account for anywhere from 24 hours to 6 weeks. During this time, logging in, placing bets, or making deposits will not be possible.
Permanent Self-Exclusion
You can permanently close your account if you wish. After this, ku99 will not send you any marketing communications and reopening an account will be difficult.
Wager Limit
Set a limit on the amount of a single bet to avoid large losses in one go.
Session Time Limit
Decide how long you will play in one session. Once that time is up, the system will log you out.
Five tips for healthy play
Follow these five simple habits to keep your entertainment enjoyable.
Set a budget and stick to it
Decide how much you can afford to spend before you start playing. Once you reach that limit, stop for the day. ku99's deposit limit tool makes this habit easier to maintain.
Do not chase losses
The urge to place more bets to recover money you have lost is dangerous. Each round is independent — it does not depend on the previous one.
Take regular breaks
Playing for a long stretch reduces focus and judgment. Taking a short break every hour helps you make better decisions.
Do not play when under stress
Playing while feeling frustrated, angry, or stressed is not wise. In that state, the quality of your decisions drops and the risk of greater loss increases.
Talk openly with family and friends
Let your loved ones know how much time and money you are spending online. Social awareness helps identify problems early.
Warning signs of problem gambling
Be alert if any of the following signs appear in your behaviour. These may be early signals of gambling-related problems. ku99 is always ready to help.
Contact ku99 via live chat or email. Our team is available 24/7 to assist in both Bengali and English.
- You are repeatedly spending more than your set budget
- You are placing more bets to try to recover money you have lost
- You are lying about gambling or hiding it from family
- You want to stop playing but cannot, or feel restless when you try
- You are not giving time to daily responsibilities, family, or friends
- You are playing with borrowed money or emergency funds
- You feel irritable or low when you are not gambling
- You are planning to solve financial problems by dreaming of a big win
How ku99 keeps you protected
Responsible gambling is not the player's responsibility alone — ku99 is also committed to doing its part.
SSL Encryption
All your personal information and transactions are secured with SSL technology. Data is not shared with third parties.
Fair Play Assurance
All game providers at ku99 are verified and random outcomes are guaranteed. There is no artificial interference in the results of any game.
Marketing Control
During self-exclusion, ku99 will not send you any promotional emails or messages. Taking a break from advertising is your right.
Identity Verification
Age and identity are verified when opening an account. Opening multiple accounts is prohibited and a new account cannot be opened after self-exclusion.
Common questions about responsible gaming
Enjoy safely and mindfully
Entertainment at ku99 is at its best when enjoyed responsibly. Explore our games or read the FAQ for any questions.